Student Ombudsman
Mission Statement
The mission of the Student Ombudsman’s Office is to assist students in the navigation of College organizational structure and understanding of policies and procedures in an atmosphere where students, seeking resolution to concerns, can receive information necessary to proceed with the resolution process.
Student Ombudsman
NFCC’s Student Ombudsman provides confidential, informal, and neutral assistance and dispute resolution for students who encounter difficulty on campus with faculty, staff, fellow students, services, programs, and administration. Sharon Brave Heart is the Student Ombudsman. She may be contacted at (850) 973-1619 or by email at BraveHeartS@nfcc.edu. Mrs. Brave Heart's office is located in the Business Education Building (Bldg. 7) in Room 106.
Ombudsman Services
The NFCC Employee Ombudsman serves as a resource to provide confidential, informal, and neutral assistance to students seeking to resolve general concerns. The Student Ombudsman does not serve as a student advocate, but rather as a guide to assist in the navigation of College organizational structure and understanding of policies and procedures. Through open avenues of communication the Ombudsman will gather and provide information on resources available within NFCC that may help.
Role of the Ombudsman
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Be a listener
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Be an information resource
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Provide options and processes
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Provide informal assistance in handling general concerns
Why Use an Ombudsman
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Neutral
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Confidential
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Private
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Impartial
When to Use an Ombudsman
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When you don’t know where to go for help
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When you are reluctant to use normal channels for assistance
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When you don’t know the proper procedure to resolve a concern.
Contact:
Sharon Brave Heart
Business Education Building (Bldg. 7); Room 106
Telephone: (850) 973-9418
Email: BraveHeartS@nfcc.edu
